Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.maghvac.com, and Magnolia Heating and Cooling Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Magnolia Heating and Cooling Inc. include www.maghvac.com. The Magnolia Heating and Cooling Inc. website is an air conditioning service company site. By using the Magnolia Heating and Cooling Inc. website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Magnolia Heating and Cooling Inc. may collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• E-mail Address
• Phone Number

Phone numbers are collected via the “Book Online” or “Contact Us” forms for the purpose of appointment reminders and service updates.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Magnolia Heating and Cooling Inc. collects and uses your personal information to operate and deliver the services you have requested.

Magnolia Heating and Cooling Inc. may also use your personally identifiable information to inform you of other products or services available from Magnolia Heating and Cooling Inc. and its affiliates.

Sharing Information with Third Parties

Magnolia Heating and Cooling Inc. does not sell, rent or lease its customer lists to third parties. We will never share your contact information with third parties or affiliates for marketing purposes.

Magnolia Heating and Cooling Inc. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Magnolia Heating and Cooling Inc., and they are required to maintain the confidentiality of your information.

Magnolia Heating and Cooling Inc. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Magnolia Heating and Cooling Inc. or the site; (b) protect and defend the rights or property of Magnolia Heating and Cooling Inc.; and/or (c) act under exigent circumstances to protect the personal safety of users of Magnolia Heating and Cooling Inc., or the public.

Tracking User Behavior

Magnolia Heating and Cooling Inc. may keep track of the websites and pages our users visit within Magnolia Heating and Cooling Inc., in order to determine what Magnolia Heating and Cooling Inc. services are the most popular. This data is used to deliver customized content and advertising within Magnolia Heating and Cooling Inc. to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Magnolia Heating and Cooling Inc. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Magnolia Heating and Cooling Inc. website.

Use of Cookies

The Magnolia Heating and Cooling Inc. website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Magnolia Heating and Cooling Inc. services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Magnolia Heating and Cooling Inc. secures your personal information from unauthorized access, use, or disclosure. Magnolia Heating and Cooling Inc. uses the following methods for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Magnolia Heating and Cooling Inc. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

SMS Disclosure & Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. You can opt-out of SMS communications at any time by replying STOP to any message. For more information, reply HELP.

Users may opt-out of receiving any or all communications from Magnolia Heating and Cooling Inc. by contacting us here:

• Web page: www.maghvac.com
• Phone: 951-688-3524

E-mail Communications

From time to time, Magnolia Heating and Cooling Inc. may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Magnolia Heating and Cooling Inc., you may opt out of such communications by clicking on the UNSUBSCRIBE link at the bottom of any email, or by contacting us using the details below.

Changes to this Statement

Magnolia Heating and Cooling Inc. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Magnolia Heating and Cooling Inc. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Magnolia Heating and Cooling Inc. has not adhered to this Statement, please contact Magnolia Heating and Cooling Inc. at:

Magnolia Heating and Cooling Inc.
6990 Jurupa Ave.
Riverside, California 92504

Email address: info@maghvac.com
Telephone number: 951-688-3524

California Consumers

We reserve the right to update these policy terms as we determine, where this was last updated on September 9th, 2026.

Right to Know About Personal Information Collected, Disclosed, or Sold

In California, consumers have the right to request that the business disclose what personal information it collects, uses, discloses, and sells.

• A business that collects a consumer’s personal information shall inform consumers as to the categories of personal information to be collected and the purposes for which the categories of personal information shall be used.
• A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.
• A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:
  1. The categories of personal information it has collected about that consumer.
  2. The categories of sources from which the personal information is collected.
  3. The business or commercial purpose for collecting or selling personal information.
  4. The categories of third parties with whom the business shares personal information.
  5. The specific pieces of personal information it has collected about that consumer.
• A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:
  1. The categories of personal information that the business collected about the consumer.
  2. The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each category of third parties to whom the personal information was sold.
  3. The categories of personal information that the business disclosed about the consumer for a business purpose.
• A consumer shall have the right, at any time, to direct a business that sells personal information about the consumer to third parties not to sell the consumer’s personal information. This right may be referred to as the right to opt-out.
• A business shall not discriminate against a consumer because the consumer exercised any of the consumer’s rights under this title.
• A consumer can designate an authorized agent to make a request under the CCPA on the consumer’s behalf.

Instructions for submitting a verifiable consumer request

You can submit a request per the rights outlined above via our contact information above.

Only you, a natural person or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we’ve collected personal information or is a person authorized by the consumer to act on such consumer’s behalf.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond appropriately.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Magnolia Heating and Cooling Inc. will only require you to provide basic information that would most likely have been disclosed in the original data collection process, and we will verify that this information matches what we have on record. We will then send a 6 digit numeric code either via text message or email based on the information provided in your request, and which must be relayed back to Magnolia Heating and Cooling Inc. to complete the authentication of identity. Once verified, we will investigate and provide an individualized response to you, and will not merely refer to our general practices outlined in the Privacy Policy.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

We may deny your access request to know personal information if:

• We cannot verify your identity. If the request is to know specific pieces of personal information, we may evaluate the request as if seeking the disclosure of categories only.
• The request to know specific pieces of personal information creates a substantial, articulable, and unreasonable risk to the security of the personal information, your account with the business, or the security of the business’s systems or networks.
• We receive a request to know from you more than twice in a 12-month period.

Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

SMS Terms & Conditions

Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, follow up.

Program frequency: You can expect to receive 5 messages per month from us.

Opt out: You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.

Help: If you are experiencing any issues, you can reply with “HELP” to any of our messages. Or, you can get help directly from us at our Contact Us page.

Interruption: Carriers, such as AT&T, are not liable for delayed or undelivered messages.

Costs: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

Privacy: If you have any questions regarding privacy, please read our privacy policy.

Effective as of September 9, 2026