Eric has enjoyed both personal and professional success throughout his life. He has been happily married to his wife Brenda for over 31 years, and together they have raised two accomplished children, a 29-year-old daughter and a 25-year-old son. His professional family, the Magnolia Family, continues to grow, and he takes pride in helping his staff achieve their professional goals. Eric fosters an environment that enables his employees to advance in the industry, with the hope that they will become valuable assets to Magnolia.
Having consistently won awards for selling and installing the most units in the Inland Empire year after year, Eric’s expertise in high-efficiency HVAC systems is well-known. Eighty percent of the new installations completed by MHC are ultra-high efficiency, and Eric’s reputation makes him the go-to contractor for custom HVAC installations. Many customers turn to MHC to design the HVAC system layouts for their custom homes.
In 2019, Eric served as a consultant for one of the largest manufacturers in the industry, TRANE. As a member of the exclusive “Dealer Council,” he represents the contractor’s perspective. Eric was chosen for this role due to his continued success in the highly competitive residential HVAC market. He has also been a guest speaker at events attended by over 600 Territory and Account Managers, discussing what HVAC business owners expect from their distributors.
Starting in 2020, Eric began offering an all-electric option to his customers, partnering with Daikin as the brand of choice. Magnolia quickly became the leading Daikin dealer in California, Nevada, and Arizona. This impressive achievement caught the attention of Daikin executives from Japan, who visited Magnolia’s Riverside office to learn how this small business became one of their top partners. Daikin was particularly interested in Magnolia’s successful transition to heat pump systems. As a result of their admiration for Magnolia’s success, Daikin invested in a brand-new showroom at Magnolia’s Riverside headquarters. Both Magnolia and Daikin aim to change the mindset that shopping for a new HVAC system is not enjoyable. By introducing the new showroom, Magnolia can display the latest Daikin systems, allowing homeowners to see their options and determine which features best suit their needs.
To ensure his staff remains trained and skilled in industry advancements, Eric holds meetings with his service employees three times a week. During these meetings, he troubleshoots with the service technicians and provides daily direction to the installation crew.
Eric’s accomplishments extend beyond business achievements; he is also on a mission to positively impact the youth in the Riverside community.
It is not a lack of business, but instead the lack of young people having the desire to work in the construction field that is the biggest factor in the future of our industry. The ability to add staff without affecting the quality of the job required is becoming more difficult. “The Magnolia Way” is the reason the owner has strategically set the current pace of growth year to year. His goal is to ensure the quality of our brand remains reliable and true.
One of the main reasons customers pick Magnolia Heating and Cooling as their HVAC contractor is because of our great reputation across the internet. Maintaining a constant high customer rating is truly difficult to do in the HVAC industry. This industry is very competitive, so your experience can differ greatly depending on who your service provider is. We are selective in who represents our brand and we teach our staff “The Magnolia Way.” It takes a special personality and work ethic and about two years of mentoring to learn The Magnolia Way. This persistent leadership style is why we have the referrals and positive reputation throughout the Riverside area.
Eric is a leader in the industry. If you live or work in the Inland Empire and need air conditioning or HVAC service, calling Magnolia Heating and Cooling will guarantee a superior service experience from start to finish. Customer reviews and testimonials prove Magnolia Heating and Cooling to be leaders in customer service and providing the best solution.