Meet the Owner of Magnolia Heating and Cooling
Eric Smith, the owner of MHC, first and foremost is a family man. Personally, he is happily married to his wife Brenda for over 30 years now. Together they raised two accomplished children — a daughter age 26 and a son age 22. Professionally, he has the Magnolia Family, which continues to grow. He takes pride in seeing his staff reach their professional goals. Eric creates an environment that allows his staff to move up in the industry and his hope is for them to become a Magnolia asset.
Eric finds new challenges to invest his time and energy. In 2017 he was invited to join a panel known as the Trane Dealer Council. Eric represents the business owners or dealers point of view. He is 1 of 6 dealers nationwide consulting with one of the largest manufacturers TRANE. The 25-person group meets quarterly to discuss new ideas and improvements for the HVAC industry. This accomplishment is validation Eric is truly knowledgeable and technically adept in all HVAC-related areas. Eric has personally won awards from TRANE for selling and installing the most units in the inland empire year after year. Eric expertise is high efficacy HVAC systems. Eighty-percent of the new installations completed by MHC are ultra-high efficiency. Eric reputation makes him the desired contractor for custom HVAC installations. Many new customer hire MHC to design the HVAC system layout for their custom homes.
To keep the staff trained and skilled in industry advancements, Eric meets with his service employees three times a week. In these meetings, Eric troubleshoots with the service technicians. Eric also directs the installation crew daily. In 2020 Magnolia Heating and Cooling has a mission to impact the youth in the community of Riverside.
“Blue Collar Awareness” and the “Magnolia Way”
It is not a lack of business, but instead the lack of young people having the desire to work in the construction field that is the biggest factor in the future of our industry. The ability to add staff without affecting the quality of the job required is becoming more difficult. “The Magnolia Way” is the reason the owner has strategically set the current pace of growth year to year. His goal is to ensure the quality of our brand remains reliable and true.
One of the main reasons customers pick Magnolia Heating and Cooling as their HVAC contractor is because of our great reputation across the internet. Maintaining a constant high customer rating is truly difficult to do in the HVAC industry. This industry is very competitive, so your experience can differ greatly depending on who your service provider is. We are selective in who represents our brand and we teach our staff “The Magnolia Way.” It takes a special personality and work ethic and about two years of mentoring to learn The Magnolia Way. This persistent leadership style is why we have the referrals and positive reputation throughout the Riverside area.
Eric is a leader in the industry. If you live or work in the Inland Empire and need air conditioning or HVAC service, calling Magnolia Heating and Cooling will guarantee a superior service experience from start to finish. Customer reviews and testimonials prove Magnolia Heating and Cooling to be leaders in customer service and providing the best solution.